I called Mike's and was able to speak with Josh whom was ready for my daughter and I to bring my daughter's bug over to the shop first thing that morning. We left the car at the shop, and in no time, Josh called me and said that my daughter's car was ready. He said that he had to replace a broken part that I am not able to recall what it's called. Cherry on top, Josh graciously hand over the keys and said "no charge." Can't get any better than that. 100% customer service! They got our business for life, God willing.